06 Nov My Boss is the Best!
This is the time of year when we reflect on our many blessings and offer thanks to God who gave them to us. We also want to remember our boss (that’s you!) and thank you for our jobs. Without your continued business, there’d be no HUB.
Having said that, we want to reprint a tale that we first ran in 2009:
Once upon a time a little boy buying peppermints at the local candy store. He turned to the store owner and asked “Mr. Matthews, may I please use your phone?”
Mr. Matthews smiled at the little boy, who was one of his regulars and handed him his phone. The little boy quickly punched in the phone number and had the following conversation: “Mrs. Donavan, you don’t know me, but I pass your house each day on my way to school. I mow many of the lawns in the neighborhood and was wondering if I could mow yours as well?” Mrs. Donavan politely replied, “Oh, thank you anyway, but we are quite happy with the service we are getting now.”
Somewhat disappointed, Johnny countered with a compelling offer. “That’s fine, Mrs. Donavan; and what if I were to beat whatever price you are paying by $5.00 per week?”
“I’m sorry, but we aren’t looking for a lower price,” replied Mrs. Donavan. The conversation went on in this vein for some time, each refusal met with an increase in the boy’s offer. Finally, Mrs. Donavan firmly replied, “I’m afraid the answer is still no, young man. Not if you were to give me the world and charge me next to nothing! I’m quite happy and I have no intention of switching.” The little boy smiled and almost seemed moved by her response. With a softened voice he simply said, “Now that’s what I like to hear. You don’t have to worry about me calling again.”
Mr. Matthews was amazed at how happy the little boy was with what he witnessed to be a rejection. “Young man; I really admire your spirit! That woman must have told you ‘no’ at least 3 times and yet you are happier than when you first made the call. Keep up that attitude and you will be a great success someday.”
The little boy’s smile grew bigger and said “Oh I already am a success, believe it or not.”
Somewhat confused, Mr. Matthews asked, “But how could you possibly know— you are still a child?”
“I know because that was my customer and I was simply calling to see how I was doing.”
This is how we want our customers to feel about us. If, for any reason, you don’t feel about HUB the way that Mrs. Donavan feels about the young boy in the story, we want to know about it.